They close tickets without resolving them, feign compliance when they know they are being watched, and, behind closed doors, some even resort to blackmail to protect their jobs. Behind this disturbing behaviour lies a problem that no one has yet been able to solve, or even quantify. And it is already affecting your IT systems.
Link to the opinion piece: https://www.itforbusiness.fr/vos-agents-ia-font-ils-semblant-de-vous-obeir-105451