The electrical equipment giant has undergone a transformation to become "customer centric". Philippe Trichet describes the long road involved in getting the company's 30,000 employees in 90 countries to embrace this strategy, and shares his recipes for successful digital transformation. It's a fascinating talk that goes into great detail about the stages in Schneider Electric's digitalisation adventure.. Valuable, well-documented feedback.
IT is the driver of change and operates 5 levers:
1: Create a common customer repository
2: Linking the front office and ERP
3: Set up cross-functional processes
4: Anticipating risks
5: Define KPIs (key performance indicators)
Hint: offering beer tours to the business and IT teams is a plus.
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