Managed services
A trusted partner for production managed services
Our human, organisational and technical resources guarantee that your information system will be maintained in operational conditions 24/7, with certified security and at a cost in line with your challenges. Our experts will help you implement the best practices on the market.
Our SecNumCloud
Focused on our customers' needs, we are able to offer and operate hybrid solutions 24/7 thanks to our multidisciplinary expertise and solid feedback.
Our 200 service centre staff can provide you with 24/7 responsiveness and expertise, but above all they work hard to anticipate, standardise and automate.
The tried-and-tested, coherent set of tools we make available to you (bastion, application monitoring, patch management, FinOps, SOC, etc.) enables us to respond to all your IS issues.
SecOps governance is one of the pillars of our outsourcing services, with your Information Security Policy (ISP) drawn up as standard, a monthly vulnerability scan and a dedicated body headed by an ISS manager.
Our security expertise, combined with our mastery of your information system, means you can move forward with peace of mind, with workable solutions tailored to your challenges: bastion, SOC, EDR, awareness and compliance.
FinOps governance is at the heart of our support approach, with, by default, real-time monitoring using appropriate tools and in-depth analysis during monitoring meetings.
Our teams offer you regular suggestions for optimisation and the implementation of processes to ensure close monitoring and the definition of alert thresholds.
The Cloud Center of Excellence team promotes the use of the cloud, whether through fully cloud-based solutions or hybrid approaches. Its responsibility is to develop the technical roadmap for cloud-related business processes.
The CCoE also ensures that IT choices do not override your organisation's business needs and objectives.
Our service centres
Our Agile approach ensures a smooth transition between our development and operations teams. Thanks to in-depth training, our service centre teams ensure that your information system remains operational, automated and resilient.
User support
The user experience is at the heart of our approach to IT. As the face of your IT department, the Service Desk provides a single point of contact, managing all requests and incidents to ensure your users are satisfied.
Your helpdesk as close as possible to your employees
-
An excellent welcome for your users
-
Guaranteed responsiveness to requests
-
A high resolution rate from the first contact
-
Understanding your context and challenges
Successful intervention requires a combination of effective technical treatment and personalised support tailored to each user. We have a real capacity for intervention in mainland France.
Improving the productivity and satisfaction of your employees is a constant challenge. Our teams of experts can help you with your improvement and empowerment plans: self-service portals, SSO, O365 collaboration tools, etc.
Our Service Desk is available in English and French as standard. For other languages, our web interfaces can be automatically translated. Our network of partners gives us a nationwide and international presence, with a 24/7/365 multilingual approach.